So how does it work?
Letting someone talk to your customers can be daunting - but don't worry! We're experts.
We've spoken to thousands of customers, so you're in safe hands.
Our process is simple, and effective.
Let's walk through the steps...
Getting to
know you
First we start with getting to know you. This can be via a video call, but we prefer meeting in person.
We want to learn all about your business, your goals, and what you hope to gain out of talking to your customers.
This will help us determine which of our services will best suit you.
Setting up
We will then go away and expertly curate a list of questions to ask your customers. You can have as much input into this as you like.
If we're conducting telephone interviews, we'll then ask you to introduce us to your customers. A warm introduction always achieves better results than a cold call! Brrrrr!
Getting to know
your customers
We'll handle all the scheduling and call invites, so you don't have to have 100 emails in your inbox arguing about calendar availability.
We'll then conduct the interviews with your customers, which can range between 20 minutes and an hour, depending on the length of the questionnaire and how chatty they're feeling.
Reporting
and analysis
Finally, we'll analyse all of the conversations and present them in a report. We'll also have a debrief meeting with you to run through the report and answer any questions you may have.
Where permission is granted, we'll also provide interview transcripts.